SuggestSoft.com

Customer Service And Support

Easy-CSS 1.01

No Image For Easy Customer Service and Support. This software manages the customer requsets, based on a contract base or not. Customer requests may be serviced via phone, using the help desk, or by thechnicians. An Outlook like calendar helps all the scheduling. The appointments that can be scheduled are not strictly technical, but of a wider nature. i.e. visit to a bank, appointment with a new client....The appointments are displayed by technician.



No Image
ManageEngine SupportCenter Plus 6.5

SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.It has Self-Service Portal & Product Catalog that makes Customer Support much easier.

contact management, customer support software, knowledge base, request tracking, trouble ticketing system, service, workflow management, sla violation tracking, service level agreement, software, self service portal, customer, management



No Image
Help Desk for IIS 2.1

customer service and support. It easily installs on your web server as ISAPI extension for Microsoft Internet Information Services. You don`t need any additional software for your customers or technicians except web browser. Open support requests via login or send an email to create a support ticket. Help Desk for IIS gives you the ability to improve productivity of your IT service team. It keeps your company organized and efficient. - Web based.

web based help desk, support desk, web based, web based helpdesk, helpdesk, help desk


Commit CRM 3.7: Commit - CRM, Service and Billing for Small Computer Services Businesses
Commit CRM 3.7

Commit - CRM, Service and Billing for Small Computer Repair and Computer Services Businesses. Commit is an affordable CRM, Service, Dispatching, Contracts and Billing software solution designed for IT service providers who Provide maintenance services, Handle customer support calls and on-site visits, Sell hardware and off-the-shelf software, Bill customers for labor, expenses and products, Track Assets. Satisfy Customers, Increase Productivity.

computer service software, service management, it services, computer repair, dispatch software, helpdesk, crm software, small business crm, tech support software, ticketing system, computer services, time billing, service software


No Image
Group Mail Manager Premier 2.2.33

support, and info; instantly access the entire email history of any customer and use standard response templates. GMM can work with Sales and Marketing Departments, Customer Service and Support Departments and any other department, that uses generic email inboxes. Group Mail Manager main features: manages, processes, and tracks messages sent to generic email inboxes such as sales@, support, and info; allows instant access for the entire email history

email, email inbox, pop3, email client, imap, group account


No Image
Group Mail Manager Professional 2.2.33

support, and info; instantly access the entire email history of any customer and use standard response templates. GMM can work with Sales and Marketing Departments, Customer Service and Support Departments and any other department, that uses generic email inboxes. Group Mail Manager main features: manages, processes, and tracks messages sent to generic email inboxes such as sales, support, and info; allows instant access for the entire email history

email, email inbox, pop3, email client, imap, group account


No Image
Polar Help Desk 4.1

customers becomes measurable - Solve the spam problem by transferring your communication from email to help desk - Fulfill customer service requests through Service Level Agreement processes - Achieve consistent service levels - Improve customer satisfaction - the customer is being informed about each change of the incident status - Balance required service levels against the service cost - Increase support staff awareness of both customer expectations

customer support software, technical support, web based help desk, trouble ticket, helpdesk system, online technical support, help desk software, helpdesk, help desk, helpdesk software, computer technical support


More Results: 1  2  3  4  5  6  

World IT News

  • Cisco Hosts Webcast: Cisco Global Channel StrategySAN JOSE, CA--(Marketwire - July 7, 2008) - Cisco ( NASDAQ : CSCO ) will host a webcast witha corresponding slide presentation to discuss its channel strategy. Who: Cisco executive Keith Goodwin, senior vice president of WorldwideChannels -- to discuss Cisco's global channel model and strategy. Followinga brief presentation, a question & answer session will be held. No previously unannounced issues will be discussed in this webcast.
  • Thomson Signs Purchase Agreement with Comcast for Digital-to-Analog AdaptersPARIS and LOS ANGELES, CA--(Marketwire - July 7, 2008) - Thomson Signs Purchase Agreementwith Comcast for Digital-to-Analog Adapters Paris (France), Los Angeles (USA) - July 7th, 2008 - Thomson (EuronextParis: 18453; NYSE: TMS), the worldwide leader in video solutions, todayannounced that it has entered into a purchase agreement with Comcast, theleading provider of cable, entertainment and communications products andservices in the U.S., to be a supplier of digital-to-analog (DTA) adapters.
  • Sangoma Contest to Provide Free Trip and Passes to AsterConferenceSangoma Rewards Customers for Smart Hardware Swaps
  • Powerball Jackpot to $20 Million; Two $1 Million Power Play Prizes Won!POWERBALL--(Marketwire - July 6, 2008) - The jackpot in America's favorite lottery gamecontinues to get bigger and bigger. Even though the grand prize was notawarded Saturday evening, 2 lucky tickets in DC (1) and Indiana (1) matchedall 5 white numbers with the Power Play and won $1 million cash each! Twoother winners matched all 5 white numbers for $200,000 in the state ofMaine (1) and Missouri (1). In addition, 393,899 tickets across the nationwon a total of $5,786,110 in prizes.
  • "Automatic" Should Mean What It SaysBURBANK, CA--(Marketwire - July 3, 2008) - Per the American Heritage Dictionary,"automatic" means, "Acting or operating in a manner essentially independentof external influence or control." This would seem to indicate somethingthat, after it is initiated, operated with no more input from the user,such as an automatic transmission or an automatic security light system.But unfortunately when it comes to software, "automatic" can be a relativeterm. Ideally, "automatic" software would be simple to install. There would be noextended training periods for IT personnel to learn how to use it, nor thenecessity to study lengthy documentation. Following installation, thesoftware would run without further input from the user. While it isrunning, it would never interfere with computer resources or users on thesystem. And it also wouldn't require scheduling of any sort.